Frequently Asked Questions & Policies

  • Late Arrivals
    Please arrive on time for your appointment. If you are running late, we will do our best to accommodate you; however, arriving late may require modifications to your service in order to stay on schedule for the next client. The full service price will still apply.

    Appointments more than 15 minutes late may be considered a no-show and may be cancelled at the discretion of Lash Touch Beauty Studio. In this case, a fee equal to 100% of the reserved service amount will be charged.

    Cancellations
    Appointments cancelled more than 24 hours before the scheduled appointment time will not be charged.

    Appointments cancelled with less than 24 hours’ notice will be charged 50% of the reserved service amount.

    No-Shows
    We respect your time and kindly ask that you respect ours. When an appointment is missed without notice, we are unable to fill that time and lose income reserved specifically for you.

    No-show appointments will be charged 100% of the reserved service amount.

    Service Adjustments & Corrections
    Your satisfaction is important to us. If you are unhappy with your service, please contact us within 3 days of your appointment so we can review the issue and, when appropriate, make reasonable corrections.

    For lash services, concerns must be reported within 3 days of the appointment.

    For nail services, repairs for issues such as lifting, chipping, or a lost nail must be reported within 7 days of the appointment.

    Repairs are provided for workmanship-related concerns only. Breakage caused by impact, picking, biting, improper aftercare, or normal wear and tear is not covered.

    Corrections are offered for workmanship-related concerns only and do not include changes of mind regarding length, shape, color, style, or design choices made during the appointment.

    Refunds
    Due to the time, products, and services provided, all service sales are final and refunds are not offered.

    Unopened retail products may be returned within 3 days of purchase.

    Lash Touch Beauty Studio reserves the right to refuse service to anyone for any reason

  • What should I do before my appointment?

    Please arrive on time and prepared for your service.

    For lash appointments, we recommend arriving with clean lashes and minimal eye makeup. Removing mascara, eyeliner, and eye creams before your appointment helps us begin on time and allows for the best possible retention.

    For nail appointments, please book a removal service if you currently have nail product applied by another salon or artist. This helps ensure we have enough time scheduled for your appointment.

    If you have any questions before your appointment, we’re happy to help.

  • Lash Extensions: Retention varies based on your natural lash cycle, lifestyle, and aftercare. Most clients schedule fills every 2–3 weeks to keep their lashes looking full.

    Nail Services: Longevity varies based on the service received, your lifestyle, and how quickly your nails grow. Most clients return every 2–4 weeks for maintenance, fills, or a fresh set.

    Proper aftercare and following your technician’s recommendations will help maximize the life of your service.

  • To keep your lash extensions looking their best, avoid oil-based products around the eyes, as oils can weaken the adhesive and shorten retention.

    Clean your lashes regularly with a lash-safe cleanser and be gentle when removing eye makeup. Avoid rubbing, pulling, or picking at your lashes, and avoid waterproof mascara and eyelash curlers.

    To protect your lashes, avoid excessive heat, sleeping face down, and anything that may crush or damage the extensions.

    Most clients return every 2–3 weeks for fills to maintain a full, fresh look.

    Lash shampoo is included with new full sets and is available for purchase in the studio.

  • Lash Touch Beauty Studio offers lash extensions, lash lifts and tints, brow services, builder gel nails, Gel-X extensions, gel manicures, nail art, and facial waxing. If you’re unsure which service is right for you, we’re happy to help you choose.

    • Apply cuticle oil regularly to keep nails and surrounding skin healthy.

    • Avoid using your nails as tools.

    • Wear gloves when using cleaning products or harsh chemicals.

    • Avoid picking or peeling product from your nails.

    • Most clients return every 2–4 weeks for maintenance or fills.

  • Absolutely! Inspiration photos are encouraged for both lash and nail appointments. While exact results cannot always be guaranteed, reference photos help us better understand your style and goals.

  • Yes! Depending on your service, we provide aftercare products and recommendations to help you maintain your results at home.

    Full set lash clients receive lash shampoo, while nail clients may receive cuticle oil or other aftercare products. Following your aftercare instructions will help maximize the life of your lashes or nails between appointments.